RE: Participant: Sarah XXXX
Eligibility: Plan 1 through 3/31/07
Dear Dr Buly:
This is in response to your recent letter regarding the above referenced patient.
We are unable to pre-authorize benefits for hip arthroscopy.
This participant's coverage terminated on March 31st, 2007, and they are no longer eligible for benefits. They may qualify for benefits upon receipt of a premium or self pay payment.
We regret this review could not be more favorable, &c.
(cue sharp belly drop)
Guess someone forgot to pay their insurance premium. Classic.
In my defense, the bill never came in the mail.
God bless 'em though for having an automated phone payment option.
Got that taken care of in 15 minutes. Mom, you can relax now.